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Key Performance Indicators For Libraries -KPI

A specialized discussion panel shed light on the performance indicators for libraries, its importance and role in assessment and management of libraries.

It also seeks to sharing knowledge and professional and managerial experience among librarians in the field of library assessment and performance management. It aims to raise awareness of library KPIs, application methods, and professional standards in this area.

Goals of discussion Panel

  • Raising awareness and promotion of library KPIs.
  • Highlighting the role of KPIs and their importance in planning and assessing library performance.
  • Sharing knowledge among librarians in the field of performance management and library assessment.
  • Shed light on the successful experiences.


  • Library Managers.
  • Librarians.
  • Library and Information Science Students.
  • Workers and those interested in libraries .

Session Chair:

Emad Abu Eid

Emad Abu Eid is the Head of Public Libraries, ADM, Emad has Masters in Library and Information Science (MLIS) and Post Graduate Diploma (PGD) in Library and Information Science. He is a Certified Lead Auditor in ISO9001: 2008 Quality Management System, Library Advisor and Executive Trainer. For more than 20 years he led strategies for public and academic libraries that helped in improving internal capabilities and user’s satisfaction. His experience extents across public and academic libraries with hands-on experience across various library aspects including: Library management, library strategic planning, quality management, knowledge management, RFID technology, indexing and thesauri, cataloging and classification, and library performance indicators.

Emad started his profession as a librarian at WHO/CEHANET Regional Office in Amman-Jordan. Currently, he is working at Abu Dhabi Municipality to develop a network of libraries and community centers. Previously, worked in Dubai Public Library as a library specialist. And he was the Director of Shoman Foundation Public Library in Amman-Jordan, and he was the Director of AlZaytoonah University Library in Amman-Jordan. He wrote more than 20 articles and conference papers and actively participated in many conferences and seminars in various areas of library and information science especially in public libraries, performance management and library administration.


Ola Khalid Al-Zawati

Institutional Excellence Expert, Dubai Municipality

Holds a Msc (2005) and BSc (1993) in industrial engineering, University of Jordan/ institutional performance management, and Best Leader Award / King Abdullah II Award for Excellence in Government Performance and Transparency (2004).

Ms. Al-Zawati currently joined Dubai Municipality as an excellence expert. She provides support for the development of systems and procedures to improve its services and outcomes according to the quality and excellence principles including strategic planning and restructuring and performance management, self assessment. She worked (2010-2014) for the Fiscal Reform Project II / United States Agency for International Development (USAID) as a performance management advisor, where she contributed to the implementation of several projects including performance audits, performance management, participatory approach in strategic planning, etc. She also worked for the Jordan Standards and Metrology Organization (1997-2010) as an accreditation director to develop and sustain the Jordanian Accreditation System, other Arab accreditation systems and excellence and performance management requirements. During this, she was part of a number of Jordanian European twining projects in the fields of quality and conformity assessment. Ms. Al-Zawati also acted as a board member of the Jordanian Society for Quality and an editor of its magazine "ALMARJAA".

Ms. Al-Zawati is a certified EFQM assessor and accreditation & certification assessor. She is a trainer and a consultant in the field of accreditation, conformity assessment, performance management, and total quality management. She acted as an assessors' team lead in different excellence awards in Jordan and UAE. Additionally, she conducted a number of studies on quality issues, performance management, etc.

Dr. Hesham Abdulla AlAbbas

  • PHD Degree in libraries and information - University of Pittsburgh , USA in 1982.
  •  Master Degree in libraries - Kliriun University , USA in 1978.
  •  Bachelor Degree in Geography and Education - Faculty of Education - King Abdulaziz University in Makkah in 1973.

For full biography please click here to download the PDF

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